Senior Ticketing Account Manager - Americas

Resident Advisor (RA) exists to support local scenes and connect the global electronic music community. Founded in 2001, we are staffed by 50, based in 6 offices around the world, and read by more than 4 million people a month.

This position, based in New York, will lead our ticketing team in North America. While this role will interact with the global ticketing team on a daily basis, it retains a core North American focus to ensure we maintain our growth and industry-leading service levels in one of our most important markets.  The Senior Account Manager will be responsible for the day-to-day management and coaching of a Junior Account Manager, based in Los Angeles.


Key Responsibilities

  • Lead Account Manager for key clients in North and South America
  • Responsible for delivering the RA Ticketing Strategy in North America
  • Responsible for meeting client growth targets in North America  
  • Thorough knowledge and research to identify new opportunities and pitch for new business
  • Meet with promoters to share knowledge about new/existing RA products
  • Regular check-ins with promoters via email, phone calls and face to face meetings
  • Maintain existing relationships with key partners in North and South America
  • Ensure that we continue deliver best-in-class customer and client support
  • Coordinate and assist in event announcements and on-sales for clients
  • Provide best practise advice to partners to aid them in managing and promoting their events
  • Work with other RA departments to ensure we successfully deliver a 360 solution for partners
  • Actively contribute to idea generation that supports our US audience and brand development
  • Manage and coach Junior Account Manager(s) in New York and LA.  

Who we're looking for:

  • Track record of effective communication, both personal and digital
  • 2+ years managerial experience, personal relationship building
  • Effective information management
  • Ability to win new business and bring on new partners
  • Confident presentation ability to small and large groups
  • Embedded within local scene
  • A passion and understanding of electronic music culture is fundamental

Our Values:

  • Our passion is our profession.
  • We are independent and we support independence.
  • We support local scenes.
  • We treat dance music as an art form.
  • We champion the values of acceptance that underpin dance music culture.
  • We care about the past, present and future of electronic music.
  • We choose honesty over gain.
  • We're always front left and always share our water.